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Return to shopRETURNS OR EXCHANGES
Thank you for choosing www.bamboosushimat.com! We are committed to providing you with quality products and services. If you are not satisfied with your purchase, we offer the following refund policy to ensure that your shopping experience is pleasant:
1. Refund Application Period
You can apply for a refund within 7 days of receiving the product. Please ensure that the product is unused and comes with the original packaging.
2. Refund Conditions
Product Unused: The returned product must be unused, undamaged, and in its original packaging and labels.
Receipt Retained: Please retain your proof of purchase so that you can provide it when applying for a refund.
3. Refund Process
Apply for a refund: Please submit a refund request through the Customer Service page on our website or contact our Customer Service team.
Returning Products: After receiving confirmation of your refund application, please send the product back to the specified address. You will be responsible for the return shipping costs unless there is a quality problem with the product.
Refund Processing: We will process the refund within 2 business days after receiving the returned product and refund the amount to the original payment method.
4. Special Circumstances
If the product you received has quality problems or errors, please contact our customer service in time and we will provide you with a replacement or full refund, and the relevant return shipping costs will be borne by us.
5. Payment Method for Refund
All refunds will be returned in the same way as your original payment. Please note that the refund processing time may be delayed depending on the payment institution.
If you have any questions about our refund policy or need further assistance, please feel free to contact us. We attach great importance to your shopping experience and look forward to providing you with quality service!