HElP CENTER

1. How do I choose the right bamboo sushi roll mat?
Our bamboo sushi roll mats come in different sizes and designs. Please choose the right product according to your production needs. If you are not sure, please refer to the size information in the product description, or feel free to contact customer service for advice.

2. How long does it take to process an order?
After you place an order, we will process the order as soon as possible. Generally, the order will be shipped within 2 business days. The specific time may vary depending on stock availability, so please be patient.

3. How do I return or exchange my product?
If you are not satisfied with the product you purchased, you can request a return or exchange within 7 days of receiving the product. The product must be in unused condition and with the original packaging. Please contact customer service for specific return and exchange procedures.

4. How do I protect my personal information?
We take your privacy very seriously, and all personal information will be kept strictly confidential and will only be used to process your order. Please review our Privacy Policy for more information.

5. What should I do if I have problems using my bamboo sushi mat?
Our products are rigorously tested for quality, but if you encounter problems during use, please feel free to contact our customer service team. We will be happy to help you solve the problem and provide usage advice.