Your cart is empty
You may check out all the available products and buy some in the shop
Return to shopSHIPPING INFORMATION
Welcome to www.bamboosushimat.com! To ensure a smooth shopping experience, here are our shipping terms, including information about our logistics and delivery partners:
1. Shipping Method
We work with a number of reliable logistics and delivery companies, including Australia Post, Fastway to ensure that your order is delivered safely and on time. Depending on your location and order weight, you will be able to choose the appropriate shipping option.
2. Shipping Cost
Shipping costs will be automatically calculated based on your selected shipping method, order weight and delivery address, and will be displayed at checkout.
3. Processing Time
Once you complete the order payment, we will process and ship it within 2 business days. Order processing time may be delayed due to holidays and promotions.
You will receive a confirmation email with tracking information to keep you updated on the status of your order.
4. Delivery Time
Standard delivery: usually takes 7 business days.
Express delivery: usually takes 3 business days (applicable to some areas, the specific time may vary by location).
5. Order Tracking
All shipped packages have a unique tracking number, and you can track the status of your order at any time through our website or the website of the cooperating logistics company.
6. Lost or damaged items
If your order is lost or damaged during transportation, please contact our customer service team as soon as possible. We will contact the logistics company to assist you in resolving the issue and ensure that you can get a replacement or refund.
7. International Shipping
Currently, we only provide domestic shipping services. If you need international delivery, please contact our customer service for possible solutions.
If you have any questions or need further assistance, please feel free to contact our customer service team. Thank you for choosing our e-commerce website and wish you a happy shopping!